Terms of Service

Welcome to Saanjh by K. These Terms of Service govern your use of our website and your purchase of products from us. By accessing our website, browsing our products, or placing an order, you agree to be bound by these terms.

Please read them carefully before using our website or placing an order.

1. About Saanjh by K

Saanjh by K is an online fashion brand offering curated ethnic and contemporary Indian wear for women.

Our products, images, descriptions, prices and availability are displayed on our website for customers to browse and purchase.

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing an order.
• Use the website only for lawful purposes.
• Not misuse, reproduce, copy or interfere with the website or its content.
• Not attempt to gain unauthorized access to our website, systems or customer information.
• Not use our website for fraudulent or unlawful activities.

We reserve the right to restrict or terminate access to the website if we reasonably believe these terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device, screen settings, lighting and photography conditions.

As our products may feature different fabrics, embroidery, embellishments and finishes, minor variations in texture, colour or detailing may occur.

We reserve the right to correct errors, update product information or modify product availability at any time without prior notice.

4. Product Availability

All products are subject to availability.

Adding a product to your cart does not guarantee that the product will remain available until checkout or payment is completed.

If a product becomes unavailable after you place an order, we will contact you regarding the available options, which may include cancellation and refund of the unavailable item.

5. Pricing

All product prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may be changed at any time without prior notice. However, changes made after an order has been successfully placed will not affect the agreed product price for that order, except where an obvious pricing error has occurred.

Shipping charges, if applicable, will be displayed during checkout or as otherwise stated on the website.

6. Orders

When you place an order with Saanjh by K, you are making an offer to purchase the selected products.

After placing your order, you will receive an order confirmation containing details of your purchase.

An order confirmation does not necessarily mean that the order has been accepted if we subsequently identify an issue such as:

• Product unavailability
• Incorrect product or pricing information
• Payment issues
• Suspected fraudulent activity
• An error in the order

If we are unable to fulfil your order, we will inform you and, where applicable, provide a refund for the amount paid for the affected product.

7. Payment

We accept the payment methods made available through our website at checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payments may be processed through third-party payment providers. Saanjh by K does not store complete payment card information on its own systems where payment processing is handled by such providers.

8. Shipping and Delivery

We aim to dispatch orders within the timeframe mentioned on our website or communicated at the time of purchase.

Delivery times may vary depending on the delivery location, courier availability, weather conditions, public holidays and other circumstances beyond our reasonable control.

Once an order has been handed over to the shipping partner, delays caused by the courier or circumstances beyond our control may occur.

Customers are responsible for providing an accurate and complete shipping address and contact information.

9. Returns and Exchanges

Our Return & Exchange Policy forms part of these Terms of Service.

Please review our Return & Exchange Policy before placing an order.

Products eligible for return or exchange must meet the conditions specified in that policy, including requirements relating to condition, tags, packaging and timelines.

For damaged, defective or incorrect products, customers should contact us within the timeframe specified in our Return & Exchange Policy.

10. Order Cancellation

Orders may be cancelled before dispatch, subject to our cancellation policy.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the applicable return or exchange provisions will apply.

11. Intellectual Property

All content available on the Saanjh by K website, including but not limited to:

• Brand name and logo
• Product photographs
• Graphics
• Text and product descriptions
• Website design
• Illustrations
• Videos
• Social media content is owned by or licensed to Saanjh by K unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell or commercially use our content without our prior written permission.

12. User-Submitted Content

If you submit reviews, photographs, comments, testimonials or other content to Saanjh by K, you confirm that you have the right to provide that content and that it does not violate the rights of another person.

By submitting such content, you grant Saanjh by K permission to use, reproduce and display the content for legitimate business, marketing and promotional purposes, subject to applicable law.

We reserve the right to remove content that we consider inappropriate, unlawful, misleading or inconsistent with these terms.

13. Third-Party Services and Links

Our website may use third-party services such as payment gateways, shipping providers, analytics services, social media platforms and other service providers.

We are not responsible for the content, policies, availability or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

14. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances beyond our control.

15. Limitation of Liability

To the extent permitted by applicable law, Saanjh by K will not be responsible for losses arising from circumstances beyond our reasonable control, including website interruptions, courier delays, technical failures or third-party service interruptions.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

16. Personal Information

Your use of our website and purchase of products may require us to collect and process certain personal information.

Our collection and use of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that you have read our Privacy Policy.

17. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any updated version will be posted on this page with the revised effective date where appropriate.

Your continued use of our website after changes are posted constitutes acceptance of the updated terms.

18. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these terms or your use of our website will be subject to the applicable laws and jurisdiction of India.

19. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Saanjh by K
Email: kashishsinghal027@gmail.com
Instagram: @_saanjhbyk
Location: Surat, Gujarat, India

Last Updated: 01 October, 2026