Shipping Policy

At Saanjh by K, we carefully pack every order before it makes its way to you. We currently ship orders across India.

1. Order Processing

Orders are generally processed and dispatched within 2–5 business days after the order is successfully placed.

During sale periods, festive seasons, launches or other high-volume periods, dispatch may take slightly longer. If there is an unexpected delay, we will do our best to keep you informed.

Business days do not include Sundays and public holidays.

2. Delivery Time

Once your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on your location and the courier service.

Delivery times may vary for:

• Remote or difficult-to-reach locations
• Peak shopping and festive periods
• Weather conditions
• Public holidays
• Courier delays
• Unforeseen circumstances beyond our control

The estimated delivery time is therefore indicative and not a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any applicable free-shipping offers will be clearly mentioned on our website or during checkout and may be subject to minimum order values or other conditions.

4. Order Tracking

Once your order has been dispatched, you will receive shipping and tracking information through the contact details provided at checkout.

You can use the tracking information to follow the status of your shipment.

Please allow some time for the tracking information to become active after the order has been handed over to the courier.

5. Delivery Address

Please make sure that your shipping address, phone number and other contact information are accurate and complete when placing your order.

Saanjh by K is not responsible for delivery issues caused by an incorrect or incomplete address or contact information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will try to assist you, but we cannot guarantee that the address can be changed once the order has been dispatched.

6. Delayed or Lost Shipments

Once an order has been handed over to the courier, delivery is handled by the shipping provider.

If your order is delayed, please contact us and we will assist in checking the shipment status with the courier.

In the event that a shipment is officially confirmed as lost by the courier, we will work with the shipping provider to resolve the matter and determine the appropriate solution.

7. Failed Delivery

If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address or phone number, or otherwise cannot receive the shipment, the courier may make additional delivery attempts or return the package to us.

If an order is returned to Saanjh by K because of an unsuccessful delivery, additional shipping charges may apply if the customer requests the order to be shipped again.

8. Damaged Packages

Please check your package at the time of delivery whenever possible.

If the package appears significantly damaged or tampered with, please take photographs/videos of the package before opening it and contact us as soon as possible.

If the product inside is damaged, defective or incorrect, please refer to our Return & Exchange Policy for the applicable process and timeframe.

9. International Shipping

At present, Saanjh by K ships within India only.

If we introduce international shipping in the future, the applicable shipping charges, delivery timelines, customs duties, taxes and international return conditions will be communicated separately.

10. Contact Us

If you have any questions regarding your order or shipment, please contact us:

Saanjh by K
Email: kashishsinghal027@gmail.com
Instagram: @_saanjhbyk
Location: Surat, Gujarat, India

Last Updated: 01 October,2026